MobileSupport - RemoteCall
By RSUPPORT Co., Ltd.
Rsupport’s ‘MobileSupport – RemoteCall’ application allows assist representatives to remotely access prospects’ cell units to identify and resolve points in real-time. With ‘MobileSupport – RemoteCall’, help representatives are capable of present safe and dependable help without having to have the client go to a support middle.
Key Features
1. Screen Control
View and management customers' cell devices in actual-time to collaboratively establish and resolve issues.
2. On-display screen Drawing
Mark important areas for the customer to see to speak sure points more clearly.
3. Text Chat
MobileSupport – RemoteCall’s in-app chat feature permits clients and help representatives to conveniently communicate with each other throughout support classes.
4. Simple Connection
Getting linked is straightforward. All the shopper needs to do is enter the 6-digit connection code offered by the help consultant.
Receiving Mobile Device Support - Customers
1. Download, install, after which launch the ‘MobileSupport’ utility.
2. Enter the 6-digit connection code supplied by the help representative, then click on ‘OK’.
3. Engage in real-time video assist.
4. Close the application as soon as video support session has ended.
* Recommended OS : 4.0~11.0
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